Terms of order
- Every letter is written for your child, so it is made to order.
- We post to UK addresses only. Orders close on 18 December. We post within 2 to 3 days of receiving your child’s letter.
- All prices are in pounds sterling (GBP) and include UK postage.
- If something goes wrong with your parcel, tell us and we will put it right. See our delivery and refund policy.
Who we are
Postmarked North Pole is the trading name of Anna-Mariia Hryhoriak, a sole trader, 163 Balgrayhill Road, Flat 4B, Glasgow G21 3AP. Email [email protected]. Phone +44 7342 960056.
What you are buying
A personal reply from Father Christmas that answers your child’s own letter or drawing, posted to you in a wax-sealed envelope. The Signature Pack and the Christmas Eve Pack include the items listed on our website.
Each reply is written by our small team with the help of AI tools, and every letter is read and checked by a person before it is printed. The voice in the audio message is created by AI.
Prices
| Item | Price |
|---|---|
| Signature Pack, for one child (2nd Class post included) | £14.95 |
| Christmas Eve Pack, for one child (audio message, Magic Key and 1st Class post included) | £21.95 |
| Each extra child in the same order (own letter, certificate and envelope) | + £7.95 |
| Audio message added to a Signature Pack | + £4.99 |
| 1st Class post instead of 2nd Class, on a Signature Pack | + £1.95 |
All prices are in pounds sterling (GBP) and include postage to a UK address. We are not registered for VAT, so no VAT is added. The price you see at the last step of the order is the price you pay.
How an order works
- You order and pay by card through Stripe. You can upload a photo of your child’s letter or drawing when you order, or choose to send it later using the personal link we email to you.
- We read it, write the reply, print it and post it, usually within 2 to 3 days of receiving both your order and the photo.
- Orders close on 18 December. Royal Mail delivery times are outside our control, so we cannot promise an exact day. See delivery and refunds for the usual Royal Mail times.
- If we cannot read the photo, we will contact you. If we cannot fix it together, we will refund you.
Audio message and Digital Backup
- The audio message is played by scanning the QR card in your pack. Each audio message plays until 30 January 2027 and is then deleted.
- Every order includes a Digital Backup: a PDF copy of your letter (and a link to your audio message, if you have one), emailed to you on 23 December.
Cancelling and refunds
- Because each letter is written from your own child’s letter, it is personalised, and the usual 14-day right to cancel does not apply.
- Even so, if you email us before we have started writing your reply, we will refund you in full.
- If your parcel arrives damaged, is wrong, or does not arrive, tell us within 14 days of the expected delivery date. We will reprint and resend it, or refund you.
- The full details, and how refunds are paid, are in our delivery and refund policy.
- These terms do not take away any rights you have under the law.
Your child’s letter
You must be the child’s parent or guardian. Please send only the child’s own letter, drawing or notes. We use it only to write the reply, as set out in our privacy policy. We will never publish a child’s letter or drawing, or show it as an example, without asking you separately first.
Safety
The pack contains small items such as a badge, a pencil and a key. Not suitable for children under 3. Please supervise young children.
Our responsibility
We do not exclude or limit anything we cannot lawfully exclude or limit, including responsibility for death or injury caused by our negligence. Otherwise, our responsibility for any order is limited to what you paid for it.
Law
These terms are governed by Scots law. If you live in England, Wales or Northern Ireland you may also bring a claim in the courts where you live.
Contact
Questions or problems: email [email protected] or call +44 7342 960056. Post: Anna-Mariia Hryhoriak, 163 Balgrayhill Road, Flat 4B, Glasgow G21 3AP.