How does the photo upload work?
Lay your child’s letter or drawing flat in good daylight, snap it, and upload it when you order. If you do not have it yet, choose “I have not got it yet” and we will email you a personal link to send it later, ideally within 48 hours. Any clear phone photo works.
My child hasn’t written anything yet
No problem. Print our free Dear Father Christmas page and let them fill it in tonight. For little ones who can’t write yet, or won’t, just tell us about them in the order form instead.
Can I tell Father Christmas what not to mention?
Yes. The order form has a “please don’t mention” box, for a lost pet, a family change or a gift they won’t be getting. A person reads every letter before it is printed.
When is the last date to order for Christmas?
Orders close on 18 December. Letters are posted within 2–3 days of receiving your child’s letter, then Royal Mail aims to deliver 1st Class in 1–2 working days and 2nd Class in 2–3 working days. The sooner you send the photo, the better, and we recommend 1st Class if you order close to the deadline.
What is the audio message, and is the voice real?
It is a short, brand-new message from Father Christmas, written for your child from what they wrote or drew. It is not the printed letter read out loud, so your child gets something extra to enjoy. The voice is created by AI in a warm British style, not a real person reading it. Scan the QR card with a phone to play it. Each message plays until 30 January 2027.
What if post is delayed?
Every order includes our “No Child Disappointed” Digital Backup: a PDF copy of your letter (and your audio message, if you chose one), emailed to you on 23 December.
Who writes the letters, and is AI used?
We write each reply with the help of AI tools, from what your child actually wrote or drew. A person reads and checks every letter before it is printed. The voice in the audio message is created by AI.
Do you post outside the UK?
No. We post to addresses in the United Kingdom only, by Royal Mail from Glasgow.
What if I need a refund?
Each letter is personalised, so the usual 14-day right to cancel does not apply, but if we have not started writing yet we will refund you in full. If your parcel is damaged, wrong or does not arrive, we reprint and resend it, or refund you. See our delivery and refund policy.
How is it packaged so my child doesn’t see it early?
Your letter ships inside a plain, rigid board-backed mailer addressed to the parent, so the surprise stays safe until you decide to hand it over.
What happens to my child’s letter and details?
We use them only to write your reply. We delete photos about 30 days after Christmas.
